Operations Manager

Athens, Greece

Description

About the Position

This our first non engineering hire at Landoop and we are looking for a fearless operator to help us run the company smoothly. Since we're a small team, we do love people who are comfortable wearing multiple hats, have a strong entrepreneurial mindset and are not scared of getting out of their comfort zone. We are looking for a person to help us establish robust operational processes, make sure that our team stays productive and help us give the best service to our customers.

A Day in Landoop

• Take care of receivables and payables.

• Keep all invoices and forward them to our accountant and tax partners.

• Purchase services and/or products that needed by our team.

• Travel arrangement for our team members.

• Set up a help desk and be the front line support agent for our customers.

• Follow up with customer leads and don't drop any sale opportunity.

• Make sure we deliver stellar customer support.

• Coordinate with the engineering team and update accordingly customer support tickets, documentation or the helpdesk.

Requirements

Skills & Experience

• Previous experience in admin or support.

• A good understanding of business process.

• Great use of collaboration tools like Slack, Google Docs, Calendar, Asana.

• Be perfect in organising itineraries.

• Willingness to learn new skills and deep dive into challenging technical product.

• Self-managed with the ability to work effectively with remote team.

• Excellent spoken / written communication in English.

Ideal candidates will also have

• Previous startup experience.

• Experience in supporting software products.

• Knowledge of popular support systems like Zendesk, Helpshift, Desk, Zoho or Salesforce Support Cloud.

• Knowledge of some accounting software like Xero or Quickbooks.

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